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Privacy Policy

 

Lingerie Depot is committed to protecting your privacy. This privacy policy explains what personal information is collected from you via this Web Site and what we do with that information. It forms part of our terms and conditions, which we may amend from time to time. By using this Web Site you agree to the way in which we process your personal information as outlined in this policy.

 

Information collected

We collect personal information from you when you register with us, complete an on-line form, you e-mail us or complete a transaction with us, you enter a prize draw or other competition with us, or we speak to you over the telephone.
We also collect personal information about you by using "cookies" on our Web Site - please see the section on cookies below.
We collect the following information about you in order to process our orders: your name, address, delivery address (if different). We also ask for a telephone number to contact you if there are any difficulties with your order.

 

Use of information

We use the information we collect about you to process orders, deal with any enquiry or request and/or to send you information about our products and offers from time to time. Your credit card details are taken through a secure server for processing by your card provider, our card processor and our bank. We will pass your name and delivery address on to the carrier responsible for delivering your order.  We may also use the information that we collect to inform you about new products, offers or changes to our products. If you would prefer not to receive any marketing information, please send an e-mail to enquiries@dkaren.co.uk.
The information collected about you will not be used for any other purposes and will not be sold or otherwise disclosed to any other organisations except other companies within our organisation.

 

Collection of Anonymous Data

As described above, we sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on this Web Site, but we do so in ways that keep the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our Web Site, and to help us make our Web Site more useful to visitors. This includes analysing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.
We collect the anonymous information we mentioned above through the use of various technologies, one of which is called "cookies". A cookie is an element of data that a web site can send to your browser, which may then be stored on your hard drive.

 

Collection and Anonymous Usage of Personal Data

When we collect personal data from you in connection with a transaction we may extract some information about that transaction in an anonymous format and combine it with other anonymous information.
This anonymous information is used and analysed only at an aggregate level to help us understand trends and patters. None of this information is reviewed at an individual level.
If you do not want your transaction details used in this manner, you can either disable your cookies or opt-out at the order or request stage.
Children
If you are aged under 12 then you can not register, or enter any competitions, on this Web Site.

You have a right to access the personal information held about you. To obtain a copy of the information, please write to us at;

Lingerie Depot
Unit 19, Station Road Workshops
Station Road
Kingswood, Bristol, BS15 4PJ
United Kingdom.
enclosing a cheque for £10.

 

Other web sites

Our Web Site may contain links to other web sites which are outside our control and are not covered by the privacy policy. If you access other sites then using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.